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Privacy & Cookie Policy

Privacy Policy

Data Protection and Privacy Statement

We collect certain basic information about you when you visit our website. We recognise the importance both of keeping that information secure and of letting you know what we intend to do with that information.

We may amend our privacy statement to reflect changes to our business, website or to data protection legislation. We therefore ask you revisit this privacy statement on a regular basis to ensure you are familiar with its terms.

This privacy statement only applies to Syrox and its websites:, and If you follow a link out of our site or leave our site in some other way, this privacy statement will no longer apply. The privacy statement sets out (1) who we are and describes (2) the information we collect (3) how we use your information (4) your legal rights (5) how you can find out more.

(1) Who we are

We are Syrox a Limited Company incorporated in England, company number 09806548. Our registered office address is Planet House, 1 Canbury Park Road, Kingston, Surrey, KT2 6JX. In these terms, we refer to ourselves as “we”, “us”, “our”, “Syrox” and “Syroxemedia”. The user of the website is referred to as “you” and “your”.

If you have any queries about the information we hold on you, please contact us at the address below.

(2) The information we collect

We collect information from you when you:
(i) use our website in the form of “statistical traffic data”
(ii) complete online forms in the form of “personal data”.

We do NOT collect any Special Categories of Personal Data about you, this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. Nor do we collect any information about criminal convictions and offences.

Online Forms, we collect information you give us when you complete the contact ‘Get in Touch’ online form. We require only the information we need to provide the service you have requested, such as your name, telephone number and email address. Where we would like more information to help us improve our services, over and above the basic required information, including company and message, it will be clear that your response is voluntary and you are free not to provide us with more information if you would prefer not to do so.

(3) What we do with your information

Through the analysis of statistical traffic data, we provide you with an enhanced website user experience.

We use your personal information to contact you to provide information about our products and services.

We will also offer you the option of correcting your details, being removed from future communications or deleting your details.

We do NOT disclose your information to any third parties in any circumstances and do NOT sell, rent or trade your personal information.

We may disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings or if otherwise required to do so by law.

Only authorised personnel with in Syrox have access to your information.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.

(4) Your legal rights

Unless subject to an exemption under the data protection laws, you have the following rights with respect to your personal data:

  • • The right to request a copy of the personal data which we hold about you.
  • • The right to request that we correct any personal data if it is found to be inaccurate or out of date.
  • • The right to request your personal data is erased where it is no longer necessary to retain such data.
  • • The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data.
  • • The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller.
  • • The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing.
  • • The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests.

If you wish to exercise any of the rights set out above, please contact our Data Protection Officer at the contact details below.

(5) Finding out more

If you have any questions about our privacy statement or the information we hold about you, please contact our Data Protection Officer, contact details below.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

Data Protection Officer (DPO)
Syrox Ltd
Planet House, 1 Canbury Park Road, Kingston, Surrey, KT2 6JX
Telephone: +44208 549 8884

Further information about data protection issues including the online Register of Data Controllers can be found at the Information Commissioner's website,

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England, UK.

Cookie Policy

What are cookies?

Cookies are tiny text files stored on your computer when you visit certain web pages. We use cookies to keep track of what you have in your basket and to remember you when you return to our site.

To access essential features at you need to have all cookies enabled, though you can still use the website for browsing and research purposes without them.

We also use banner advertising on other websites to present you with products we think may be of interest to you, based on your browsing history.

Types of Cookies

Strictly Necessary Cookies

These cookies are essential in the operation of this website. They are used for a variety of purposes such as remembering the pages visited, items placed in the shopping basket and that the website is in use. This website does not store any personally identifiable information within any cookie or cookie type including any text fields you have completed and credit card information.

Performance Cookies

These cookies collect anonymous information on how users browse the website, the data is merged and used to help us understand how users operate the website so we can make improvements to enhance your online experience. For example we employ Google Analytics cookies to help us record how users arrive and find the website, how they browse and use the website, so we can improve areas such as navigation, shopping experience and marketing campaigns. Other cookies may include tracking purchases for 3rd party affiliate partners, royalty schemes and promotions. Again the data stored by these cookies is not personally identifiable and cannot be used to identify any individual users.

Functionality Cookies

These cookies remember your choices and preferences such as currency, items viewed, search parameters, wish-lists and any items saved for later. These cookies provide the user with an enhanced user experience making their visits more personalised and pleasant. Again any information collected and stored by these cookies is merged and is not personally identifiable and cannot be used to identify any individual users.

Targeting, Affiliate and Banner Advertising

When you visit you may notice some cookies that aren't related to Trilogy. For example, we use cookies to create adaptive, personalised banners that display relevant offers (such as recommendations of products that you might be interested in) when you visit other selected websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

If you take the opportunity to 'share' content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so please check the third-party websites for more information about their cookies and how to manage them.

How do we use cookies?

To order products on, you need to have cookies enabled - see the section on Managing cookies. If you don't wish to enable cookies, you'll still be able to browse the site and use it for research purposes. Most web browsers have cookies enabled, but see Managing cookies for help to turn them on should you need to.

Please note that cookies can't harm your computer. We don't store personally identifiable information such as credit card details in cookies we create, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to identify and resolve errors, or to determine relevant related products to show you when you're browsing.

We do have relationships with carefully-selected and monitored suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you'd like to opt out, please go to the Network Advertising Initiative website (opens in a new window - please note that we're not responsible for the content of external websites).

We're giving you this information as part of our initiative to both comply with legislation, and make sure we're honest and clear about your privacy when using our website.

Managing Cookies

How to check cookies are enabled on ios safari:

  1. 1. Tap on the 'Settings' application from your home screen.
  2. 2. Find and tap on the 'Safari' menu item.
  3. 3. Under the 'Privacy & Security' section tap on the 'Block cookies' menu item.
  4. 4. Select any option other than 'Always block'.

How to check cookies are enabled on android internet browsers:

  1. 1. Tap on the 'Settings' application from your home screen or under 'Apps'.
  2. 2. Under the 'Device' section tap on the 'Applications' menu item.
  3. 3. Find and tap the 'Internet' menu item.
  4. 4. Find and tap the 'Privacy' menu item. Enable 'Accept cookies'.


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